Reference

via66 Privacy Policy For Your Account

via66 Privacy Policy explains how we collect, use and protect the details connected to your account, device and wallet activity in Indonesia.

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via66 via66 Privacy Policy For Your Account
CONTACT ROUTES

Get Privacy Help Through Your Account

A clear contact path matters when you need a copy, correction or explanation of your personal data. Start from the support contact route shown inside your account and include the email or phone detail linked to your profile, plus the subject of your request. We use those details to locate the correct record without asking you to send wallet passwords, one-time codes or full payment credentials.

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Account privacy request

Send a request through the support path connected to your account. Tell us whether you want access, correction or deletion, and include the contact detail registered on your profile so we can match the request safely.

Wallet receipt check

If your request concerns DANA, OVO, GoPay or QRIS references, attach only the receipt details needed to identify the transaction. Hide passwords, security codes and complete card or bank credentials before sending anything.

Access clarification

For a privacy question linked to account access, contact us through the route displayed after login and state your country, device type and issue. We may ask for a verification step before discussing private account records.

DATA CONTROLS

How We Handle Six Privacy Areas

Our privacy work follows the account journey rather than treating every visit the same way. We separate details needed for login from payment references and device events used for security checks.

Account details

When you create an account, we handle the contact details and verification data you provide so we can open the correct profile and send account-related messages. Keep your phone detail current; it helps us distinguish your request from another account.

Login and device events

We record practical security signals such as login time, browser or device type and unusual access patterns. A phone used in Surabaya and a later desktop login may create separate security events, helping us check whether an access request is genuine.

Payment references

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we retain the references needed to match account status and receipts. We do not ask for wallet passwords or one-time codes as part of a privacy request.

Cookies and storage

Our site may use browser storage or cookies to keep a session active, remember necessary settings and support security checks. You can clear browser data or restrict cookies, but doing so may require you to sign in again before account records are shown.

Retention periods

We keep account, security and payment-reference records only for as long as they are needed for the stated purpose, account administration, dispute handling or a legal requirement. When a record is no longer needed, we remove it or separate it from direct account identifiers.

Changes and requests

You can ask us to access, correct or delete eligible personal data through the account support route. We may verify ownership before acting, and some records may remain where retention is required or needed to resolve a payment or security matter.

Privacy Policy Answers For via66

These Privacy Policy answers address the searches we hear most often before an account is opened or a wallet is connected. We keep each response tied to a real account step, device event or payment reference, so you can see what to send and what to expect when contacting us. If your question is not covered, use the privacy contact route shown in your account.

It covers personal data connected with your account, including contact details, verification records, login events, device signals, cookies and payment references. It also explains how we use, retain, secure and update those records when you access the service where local law permits.

We do not need your DANA or QRIS password, wallet PIN or one-time code to match an account status or receipt. For a privacy request, send only the reference, date and amount needed to identify the relevant payment record.

Use the support contact route shown inside your account and ask for a personal data access request. Include the phone or email linked to your profile. We may complete an ownership check before releasing records connected with your account.

Yes. Send a correction request through the account support path and identify the field that needs changing, such as your contact detail. We may ask for a verification step, and we will explain if a record cannot be changed because retention is required.

Cookies or browser storage may keep your session, necessary settings and security signals available on a mobile browser. Clearing them can sign you out and remove saved preferences. Your browser controls let you restrict storage, although account access may then require another login.

We retain DANA, OVO, GoPay, QRIS, bank transfer and virtual account references for the period needed for account administration, security checks, disputes or legal duties. After that purpose ends, we remove the record or separate it from direct account identifiers.

You can ask us to delete eligible personal data through the privacy contact route in your account. We first verify the request and then explain what can be removed. Some account, security or payment records may remain when a legal or dispute-related need applies.

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